What We Do
Results Backed by Data
We hire the best people and then empower them with the best data analytics tools. Our dedication to innovative technology coupled with our highly trained and educated staff provide you with superior insights that target the problem at its core. Spend less time analyzing and more time solving and gain insights that let you take immediate action.
Contact Center Monitoring that Works for You
At J.Lodge, our highly educated and experienced analysts take the time to get to know your business. With an average of more than 10 years of professional experience among our staff, we can critically analyze your data to find the problems that cost you time and money. We deliver results that improve your customers’ experience and your contact center’s overall quality.
Enhanced Call Monitoring
AI Speech Analysis
MyQuality
Targeted Monitoring
Case Management
Advisory Services
Sales Conversion
Customer Satisfaction
Regulatory Compliance
Predictive Analytics
Customer Simulation Training
Join Our Team
If you get satisfaction from helping others and you’re looking for a home to grow your career and skills, we’d like to meet you. From customer service representatives to case managers and quality analysts, we offer limitless opportunities to build a rewarding career with us. See all of our open positions and apply today!
