What We Do

Results Backed by Data

We hire the best people and then empower them with the best data analytics tools. Our dedication to innovative technology coupled with our highly trained and educated staff provide you with superior insights that target the problem at its core. Spend less time analyzing and more time solving and gain insights that let you take immediate action.

Contact Center Monitoring that Works for You

At J.Lodge, our highly educated and experienced analysts take the time to get to know your business. With an average of more than 10 years of professional experience among our staff, we can critically analyze your data to find the problems that cost you time and money. We deliver results that improve your customers’ experience and your contact center’s overall quality.
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Enhanced Call Monitoring
AI Speech Analysis
MyQuality 03
Targeted Monitoring
Black woman leadership, whiteboard business analysis and presentation for meeting, workshop planning and team mentor. Manager talking, training and working vision, strategy idea and finance analytics.
Case Management
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Advisory Services
Smiling customer service executive with headset working in call
Sales Conversion
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Customer Satisfaction
People Working With Spreadsheet Data On Computer Monitor
Regulatory Compliance
Analyst Women Looking At KPI Data On Computer Screen
Predictive Analytics
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Customer Simulation Training

Join Our Team

If you get satisfaction from helping others and you’re looking for a home to grow your career and skills, we’d like to meet you. From customer service representatives to case managers and quality analysts, we offer limitless opportunities to build a rewarding career with us. See all of our open positions and apply today!