Jason Page can transform a simple telephone into a sophisticated diagnostic tool. By monitoring contact center conversations, he has saved his clients thousands of dollars and saved their customers precious time and frustration. And he has done all of this without ever meeting his clients or their customers face-to-face.
Page is a senior quality analyst for J.Lodge, a company with a unique staffing model that specializes in improving customer experiences with contact centers.
Through our quality analysts, J.Lodge monitors contact centers for quality assurance and mines the data to ensure that communications between customers and company contact centers are as productive as possible. Think customer service centers that actually succeed in serving the customer. Page monitors the call analysts to help them find ways to make contact centers more efficient.
“I’m internal checks and standards,” says Page, who works part time for J.Lodge. He monitors the analysts to “make sure we’re all listening for the right thing, grading the same way, and coaching alike.”