Superior insights

Delivered by unmatched talent

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Woman working from home on her laptop with headset on.

Your partner in quality assurance

J.Lodge is dedicated to the success of your contact center. With industry-leading analytics and agents, we ensure your business is on the right track.

See what we can do for you

Did you know?We’re hiring the very best people.

At work for you

Guided by innovative technology and driven by a highly educated workforce, J.Lodge delivers the results you need to improve your customer service through contact center quality assurance and data analytics.

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At work for you

Guided by innovative technology and driven by a highly educated workforce, J.Lodge delivers the results you need to improve your customer service through contact center quality assurance and data analytics.

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Save Time and Resources

Focus on critical operational issues and improve service quality with J.Lodge to lower your costs.

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Flexible Hosted Systems

Cover all your database management, reporting, and call recording needs.

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Real-Time Feedback

Get specific, actionable recommendations for innovation and improvement.

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Service Quality Insights

With a third-party review from our skilled analysts, measurements are sure to be objective and result in accurate metrics.

Knowledge is power
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Our technology

Data that works the way you do

MyQuality is J.Lodge’s exclusive, industry-leading software that adapts to your business needs and puts you in charge of your contact center data—in real time. See the big picture inside your operations with customizable dashboards and high-level summary reports.

Let’s get technical
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Our people

The best of the best

Because of our unique staffing model, our workforce is made up mostly of educated U.S.-based workers with disabilities and military Veterans who have years of experience in brand interactions and quality assurance. We pride ourselves on our team and the quality work they produce.

Meet our team

Get in touch

J.Lodge is here to help

Talk with our experienced and trained analysts to see how we can increase your productivity, profitability, and customer satisfaction.