Advisory Services
Get more than you asked for
Our experienced and highly educated analysts get to know your company intimately by doing more than just the basics. We use your goals and data to build custom solutions that fit your needs. Our advisory services put thoughts into action and plans into motion.
Client strategy goals
Our consultants help you set goals to increase revenue, decrease costs, and improve the customer experience.
Customer Simulation
Role-playing and training provide agents with real-world experience that improves your business.
Program structure development and support
Quality assurance programs are customized to your company’s size, capabilities, and goals.
Mystery shopper monitoring
Our analysts go undercover to simulate customer experiences and gather valuable data.
Calibration management
We run and manage calibration to streamline and enhance the call flow within your contact center.
Contact center vendor management
Our team helps you ensure that vendors are following through and implementing the recommendations for improvement.