Targeted Monitoring
Find the issue and fix it
Your contact center data is telling you something—if you’re listening. J.Lodge analysts are expert listeners and dig deep to discover that message. When your contact center has a specific issue that needs resolution, our agents use data to target the relevant calls and analyze them in depth.
How We Help
We segment calls based on outcome and uncover which employee behaviors result in a resolved or unresolved issue. By comparing successful and unsuccessful calls, we provide specific recommendations to improve key performance indicators.
We take pride in the success of our targeted monitoring programs as they drastically improve contact center performance, customer satisfaction, and sales, and decrease repeated calls and transfers.
