Real-time reporting made simple

Our proprietary software, MyQuality, uses your data to create reports that fulfill your requirements, identify opportunities, and measure results objectively. All the information you need is right at your fingertips, allowing you to track the progress of your teams and individuals in real time. MyQuality manages the complete quality assurance process from quality monitoring and coaching to calibration and dispute challenges—and all your data is in easily customizable formats that fit your company’s needs and tease out the data-driven insights you’re looking for.

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Accessibility

Access real-time data at any time from any web-enabled device.

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Custom audits

Get unlimited user-customized reporting, compatible with your forms.

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Import Data

Seamlessly bring in outside data sources such as customer satisfaction, customer relationship management, rosters, and speech analytics.

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Role-based dashboard

Customizable interface fits all roles within your organization.

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Personalized reports and alerts

Detailed analytics reports built by our development team are customized to meet specific client needs.

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Visualization

Turn any text into an image with the chart/graph feature.

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Emailed alerts

Create instant email alerts for “event triggers,” and address them immediately.

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Engagement

Schedule email reports to stakeholders directly from the dashboard.

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J.Lodge is here to help

Talk with our experienced and trained analysts to see how we can increase your productivity, profitability, and customer satisfaction.