MyQuality
Real-time reporting made simple
Our proprietary software, MyQuality, uses your data to create reports that fulfill your requirements, identify opportunities, and measure results objectively. All the information you need is right at your fingertips, allowing you to track the progress of your teams and individuals in real time. MyQuality manages the complete quality assurance process from quality monitoring and coaching to calibration and dispute challenges—and all your data is in easily customizable formats that fit your company’s needs and tease out the data-driven insights you’re looking for.
Accessibility
Access real-time data at any time from any web-enabled device.
Custom audits
Get unlimited user-customized reporting, compatible with your forms.
Import Data
Seamlessly bring in outside data sources such as customer satisfaction, customer relationship management, rosters, and speech analytics.
Role-based dashboard
Customizable interface fits all roles within your organization.
Personalized reports and alerts
Detailed analytics reports built by our development team are customized to meet specific client needs.
Visualization
Turn any text into an image with the chart/graph feature.
Emailed alerts
Create instant email alerts for “event triggers,” and address them immediately.
Engagement
Schedule email reports to stakeholders directly from the dashboard.