Contact center monitoring that works for you
At J.Lodge, our highly educated and experienced analysts take the time to get to know your business. With an average of more than 10 years of professional experience among our staff, we can critically analyze your data to find the problems that cost you time and money. We deliver results that improve your customers’ experience and your contact center’s overall quality.
Standardize and strengthen
The metrics you need to identify key issues, standardize support, reinforce customer relationships, and increase sales revenue already exist in your contact center database. Our experts combine that critical data with their expertise to provide innovative solutions.
Make meaningful connections
J.Lodge delivers verifiable, measurable, and specific solutions to strengthen your relationship with your customers, so they experience your brand in a positive way. We evaluate and analyze phone, chat, and email conversions to uncover nuance, facilitate agent development, and identify opportunities in training and process improvement.
Business within bounds
We make it our priority to stay up to date on relevant changes in federal, state, and local regulations that may influence your business operations. By building checkpoints into our programs that guide agents and contact centers, we keep you one step ahead of potential legal entanglements.
Technology is on your side
Quickly identifying your customers’ issues and resolving their problems with predictive analysis is essential to your contact center’s success. Our metrics-based quality monitoring programs focus on identifying obstacles, finding revenue opportunities, and even anticipating problems. We make these efforts with one goal in mind: improving customer satisfaction.
CUSTOMER SIMULATION TRAINING
Set up for success
Perfect practice makes for perfect play. That’s why our real-world customer simulation training has such successful results. Our trained analysts work with your agents to create real-world situations that provide a safe learning environment conducive to correcting mistakes and improving performance.
GET IN TOUCH
J.Lodge is here to help
Talk with our experienced and trained analysts to see how we can increase your productivity, profitability, and customer satisfaction.