skip to Main Content

Reporting Made Simple

As your company and quality program grows and changes, so do your database needs. Cloud-based and responsive, MyQuality allows for flexible growth without the growing pains.

MyQuality

Data That Works The Way You Do

MyQuality is our exclusive, industry-leading contact center quality management software package. Easily adaptable to how your company does business, J.Lodge can customize MyQuality to fit your needs precisely and integrate it seamlessly into your corporate culture. Designed to parallel your hierarchy structure, MyQuality manages the complete quality assurance process including Calibration, Monitoring Accuracy, Dispute/Challenge, and Coaching.

MyQuality
Features
  • Accessible:
    -99.99% up time-log in from any location
    -Accessible from any web-enabled device
  • Custom Audits:
    -Works with your forms
    -Sub Attributes to drill down to the real issues
  • Import Data:
    -Use outside data sources such as CSAT, CRM, Rosters, Speech Analytics.
  • Role-Based Dashboards:
    -Customize your Landing Page Dashboards to fit all roles within your organization.
  • Fully Customizable Reports and Alerts:
    -Hundreds of stock reports built by our Development Team based on client requests and processes.
    -Custom Report Builder allows you to add any report based on any criteria desired for your Contact Center needs.
    -Turn any text report into a visual by using the Chart/Graph feature.
  • Emailed Reports and Alerts:
    -Email reports directly from MyQuality.
    -Setup email subscriptions based on your preferences for day, time, and content.
    -Create instant email alerts for “event triggers” that will allow you to tackle Red Flags immediately.

MyQuality uses your data to create reports that fulfill your requirements, identify opportunities, and measure results in an objective manner. All the information you need is right at your fingertips, allowing you to track the progress of your teams, individuals or call centers. All data is available in easily customizable formats that fit your specific needs.

Back To Top