Corral Your Data With Advanced Speech Analytics
Get out in front of big data by using a speech analysis and interpretation solution from J.Lodge. We can show you how speech analytics can corral the data that’s inside your contact center records and use it to open new horizons of revenue and customer satisfaction.
Basic speech analytics can deliver confusing results that don’t tell the whole story about what’s going on inside your contact center and how your customers really feel about your business.
Our advanced speech analytics service teams up the very best in automated speech analytics software with accomplished, knowledgable business analysts, giving you a new way to round up the very best information from your customer interactions.
Real World Result
Our client, a large integrated telecommunications company, contacted J.Lodge to find ways to improve sales of their mobile phone services. Using speech analytics, we compared sales calls where an offer of $400 savings was used as a reply to a sales objection versus the rebuttals current used in the existing sales script.
Our review of the calls from the speech analytics showed that offering the customer a $400 savings compared to their current plan resulted in a 9% increase in sales conversions, leading to a potential sales increase of over $3.8 million dollars per year.
Speech analytics software, when matched up with data analysis and strategies from J.Lodge, gives your company almost limitless opportunities to round up the vital business intelligence that’s waiting for you inside your contact center data. Let us show you how best-in-class analysis and cutting-edge technology can team up to change how you do business in today’s data-driven world.