Information technology employee in a server room.
Information technology employee in a server room.

Results backed by data

We hire the best people and then empower them with the best data analytics tools. Our dedication to innovative technology coupled with our highly trained and educated staff provide you with superior insights that target the problem at its core. Spend less time analyzing and more time solving and gain insights that let you take immediate action.

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IN-DEPTH CALL MONITORING

Actionable reporting from experienced analysts

Our analysts average more than two years of college and more than a decade of business experience. They take the time to learn your business and customer needs and then analyze your contact center records to study the detailed data that will result in improved performance and increased revenue.

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AI SPEECH ANALYSIS

Do more than just listen

Get in front of big data and lengthy call logs by using artificial intelligence speech analysis and interpretation solutions. Our innovative technology allows our experienced agents to efficiently find and address the root causes of the issues in your contact center and target them on an individual basis.

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MYQUALITY

Your data, your way

Our exclusive, industry-leading software easily adapts to how your company does business, providing customizable reports and distilling big data into digestible insights. Cloud-based and responsive, MyQuality is built to integrate into your corporate culture so you can focus on what matters most.

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TARGETED MONITORING

Find the problem and solve it

The problems in your contact center are telling you more than your successes are. Our trained agents compare successful calls with unsuccessful calls in a targeted setting to create actionable plans for improvement. We don’t just find the problem, we solve it.

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CASE MANAGEMENT

Custom solutions made easy

We know your business is unique, and we understand that your challenges are specific. That’s why we take the time to get to know your company and solve for each issue on a case-by-case basis—so the solutions meet your needs. Our data analysts take the rock-solid information generated from queries into your contact center database and analyze it to develop specific and definitive plans of action to correct or improve your contact center operations.

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ADVISORY SERVICES

Here for your every need

Our analysts are trained to provide technical monitoring support and implement programs that improve the management and operations of some of the largest corporations in the United States. We do whatever it takes to ensure your company’s success. Our services range from vendor management to customer simulation, and more.

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GET IN TOUCH

J.Lodge is here to help

Talk with our experienced and trained analysts to see how we can increase your productivity, profitability, and customer satisfaction.