Now Hiring: Client Strategies Manager

Article by
J.Lodge

September 21, 2018

Roles And Responsibilities

The role of the Client Strategies Manager (CSM) is to develop long-term relationships with clients, connecting with key business executives and stakeholders. The CSM is the liaison between our clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. The CSM will be responsible for ensuring J.Lodge has a complete understanding of their Client’s needs/goals and work to achieve them.

  • Be the primary point of contact and build long-term relationships with clients
  • Communicate with and support customers through email, phone, online presentations, screen-share and in person meetings
  • Develop a trusted advisor relationship with key stakeholders and executives
  • Ensure the timely and successful delivery of our solutions according to client needs and objectives
  • Communicate clearly the progress of initiatives to internal and external stakeholders
  • Forecast and track key account metrics
  • Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Monitor and analyze customer’s utilization of service, recommendations, and success of implementations
  • Responsible for working with the cross-functional internal teams to onboar/d and integrate new programs and developing new client relationships
  • Liaison between the customer and internal executive staff and corresponding teams
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Qualification And Education Requirements

  • Proven client management or other relevant experience
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation, and presentation skills
  • Excellent verbal and written communications skills
  • Bachelor’s Degree or equivalent work experience
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability, and maturity
  • Ability to prioritize among competing tasks
  • Critical thinking and problem-solving skills
  • Excellent time and project management skills, always looking to improve inefficient processes
  • Keen attention to detail and adherence to deadlines
  • Expert at Microsoft Office Suite, Database Querying & Reporting

Preferred Skills

  • Prospecting Skills
  • Teamwork
  • Planning
  • Relationship Building
  • People Skills
  • Initiative
  • Customer Focus
  • Emphasize Excellence
  • Manage Multiple Projects
  • Attention to Detail
  • Contact Center Management
  • Contact Center Sales
  • Job Type: Full Time
  • Job Title: Client Strategies Manager
  • Department / Group: Client Strategies
  • Date Posted: 5/8/18
  • Travel Required: Yes
  • Contact Person: Kristopher Marlow
  • Contact Email: employment@jlodge.com

Apply Now