J.Lodge And TopBox Announce Strategic Partnership
Fort Myers, Florida September 19th, 2017 – J.Lodge LLC, a recognized leader in contact center quality assurance, is pleased to announce a strategic partnership with TopBox LLC, an innovator in customer touchpoint intelligence and performance monitoring metrics. TopBox and J.Lodge look to capitalize on their previous success by synergistically combining the most-powerful and flexible speech analytics tool available on the market with some of the most-experienced contact center analysts working today.
“TopBox’s speech analytics and performance monitoring solutions are light-years ahead of competing products and they will be a real asset to our current business offerings,” said Adam Smeigh, V.P. of Sales and Marketing for J.Lodge. “By partnering with TopBox, we are continuing our tradition of innovation and providing an unbeatable combination of call monitoring, interpretation and analysis to our current and future customers.”
“J.Lodge and TopBox have very similar value propositions focused on enhancing the customer experience. The difference in functional delivery of that value is what makes this partnership so interesting”, said Chris Tranquill, CEO of TopBox. “The synergies of great software and a highly effective workforce of users will take both of our products to the next level.”
By creating a partnership that combines the experience and expertise of J.Lodge quality assurance analysts with the flexibility and cutting-edge technology of the TopBox’s speech-analytics based solution, both companies now offer a quality assurance solution that gets to the root causes of customer service issues and provides the metrics-based foundation for company-wide change management and process improvement.
Interested parties are encouraged to contact either TopBox or J.Lodge for more information on how the combination of state-of-the-art technology and business analysis acumen can provide new insights for their organizations.
About J.Lodge LLC
A verified Service Disabled Veteran Owned Small Business and an innovator in contact center quality monitoring, J.Lodge LLC was founded in 1999 to open up new career options for veterans and Americans with disabilities. By teaming up the latest speech analytics technology along with call, email and chat monitoring, we provide solutions that improve the customer care experience within our client’s contact center operations.
About TopBox LLC
TopBox’s customer touchpoint intelligence software reveals the source of friction points in the customer and buyer experience across every channel. With a cloud-based subscription model, TopBox delivers an elegant solution that aggregates and synthesizes conversations to make omnichannel friction point discovery fast and intuitive.