ARE YOU IN CONTROL
OF YOUR CONTACT CENTER DATA ...
... OR IS IT IN
CONTROL OF YOU?
Knowing there’s a problem is good
Identifying the problem is better
Knowing the solution even better
Solving the problem is best
Contact us today to find out how you can adapt quickly to today’s business environment by harnessing the power of your customer data.
Customer loyalty and revenue are waiting for you inside your contact center data. Know which agents are superstars and what offers are driving sales with customized solution provided to you by the leaders in contact center analytics.
Go beyond focus groups to create a marketing message that truly speaks to your customers. Find out what works for your customers from the customers themselves. Discover new opportunities. revitalize stalled product lines and gain new insights into future growth with a voice/visual analytics program from J.Lodge.
Smooth out the bumps in the customer journey with feedback from your customers. Targeted analytics monitoring allows you to locate and fix the root causes of customer problems inside your organization, creating leaner, more efficient business and improving your customer service.
The J.Lodge analytics team are experts at confirming agent compliance and avoiding costly complications by verifying important checkpoints inside each call with our data analysis solutions.
J.Lodge’s data analytics programs can show you how your customers feel about your company, what’s working, and what needs to change. As a leader in data-driven customer service analytics with a 20 history of solving problems for some of America’s largest corporations, we have the knowledge, tools and the experience to put to power of the customer to work for you.