Reporting Made Simple
As your company and quality program grows and changes, so do your database needs. Cloud-based and responsive, MyQuality allows for flexible growth without the growing pains.
MyQuality is our exclusive, industry-leading contact center quality management software package. Easily adaptable to how your company does business, J.Lodge can customize MyQuality to fit your needs precisely and integrate it seamlessly into your corporate culture. Designed to parallel your hierarchy structure, MyQuality manages the complete quality assurance process including Calibration, Monitoring Accuracy, Dispute/Challenge, and Coaching.
- Customized Dashboards for all levels of management and employees
- Easy to read reporting and trending
- Unlimited reporting and dashboards
- Report, cross correlate and trend any data point
- On demand, user-customizable reporting
- Limitless emailed alerts and reports
- Historical data storage based on customer need
- 24×7 SSL-secured report access
MyQuality uses your data to create reports that fulfill your requirements, identify opportunities, and measure results in an objective manner. All the information you need is right at your fingertips, allowing you to track the progress of your teams, individuals or call centers. All data is available in easily customizable formats that fit your specific needs.