Now Hiring: Quality Analyst

Job Purpose: The role of the Quality Analyst is to perform quality assurance audits on phone calls, emails, and chats. The analyst will review and grade customer contact events for technical accuracy, compliance to policies and procedures, and observable soft…

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J.Lodge And TopBox Announce Strategic Partnership

J.Lodge And TopBox Announce Strategic Partnership Fort Myers, Florida September 19th, 2017 - J.Lodge LLC, a recognized leader in contact center quality assurance, is pleased to announce a strategic partnership with TopBox LLC, an innovator in customer touchpoint intelligence and…

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