Now Hiring: Senior Manager

Roles and Responsibilities¬† The role of the Senior Manager is to plan, direct and coordinate all account operations. You will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies. The Senior Manager…

Read More

Now Hiring: Client Strategies Manager

Roles And Responsibilities The Client Strategies Manager (CSM) is responsible for assisting the client with the management of their quality program. The CSM is dedicated to the client but reports directly to J.Lodge Account Manager and will be expected to…

Read More

Now Hiring: Quality Analyst

Job Purpose: The role of the Quality Analyst is to perform quality assurance audits on phone calls, emails, and chats. The analyst will review and grade customer contact events for technical accuracy, compliance to policies and procedures, and observable soft…

Read More

Now Hiring: Speech Analytics Consultant

Roles and Responsibilities¬† The primary objective of the Speech Analytics Consultant (SAC) role is to optimize and manage the speech analytics solution to provide root cause insights for customer-impacting issues so that problems can be solved by J.Lodge and its…

Read More

Now Hiring: Account Manager

Roles and Responsibilities The role of the Account Manager is to develop long-term relationships with clients, connecting with key business executives and stakeholders. The Account Manager is the liaison between our clients and cross-functional internal teams to ensure the timely…

Read More