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Now Hiring: Client Strategies Manager

Roles And Responsibilities The Client Strategies Manager (CSM) is responsible for assisting the client with the management of their quality program. The CSM is dedicated to the client but reports directly to J.Lodge Account Manager and will be expected to…

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Now Hiring: Quality Analyst

Job Purpose: The role of the Quality Analyst is to perform quality assurance audits on phone calls, emails, and chats. The analyst will review and grade customer contact events for technical accuracy, compliance to policies and procedures, and observable soft…

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