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Now Hiring: Client Strategies Manager

Roles And Responsibilities The Client Strategies Manager (CSM) is responsible for assisting the client with the management of their quality program. The CSM is dedicated to the client but reports directly to J.Lodge Account Manager and will be expected to…

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Merry Christmas And A Happy New Year.

As we celebrate the hope and joy that the holiday season brings, I'd like to thank all our employees for the tremendous work they've accomplished this year. We look forward to the New Year with great anticipation, and look to…

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Now Hiring: Quality Analyst

Job Purpose: The role of the Quality Analyst is to perform quality assurance audits on phone calls, emails, and chats. The analyst will review and grade customer contact events for technical accuracy, compliance to policies and procedures, and observable soft…

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J.Lodge And TopBox Announce Strategic Partnership

J.Lodge And TopBox Announce Strategic Partnership Fort Myers, Florida September 19th, 2017 - J.Lodge LLC, a recognized leader in contact center quality assurance, is pleased to announce a strategic partnership with TopBox LLC, an innovator in customer touchpoint intelligence and…

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