Your Quality Assurance Program should be more than a QA score!
At J.Lodge, your contact monitoring is more valuable than just a statistic on a scorecard. Gather relevant intelligence from your customer on every evaluation! Obtain worthwhile intelligence about your business on every evaluation! Confirm and drive your key performance indicators on every evaluation! Your QA program will yield a significant ROI with our innovative Quality Assurance services, quantifiable information and practical recommendations.
Increase the efficiency and flexibility of your reporting. Our industry recognized Quality Assurance platform, MyQuality, is used by over 6000 quality agents and analysts worldwide since 2004.
Judge the results for yourself! Using your current quality form, our team of experts will build and customize your application, providing weekly Q&A sessions! Enter your QA audits, create reports and test out the agent coaching application Free for 60 days.
Why partner with J.Lodge?
As an industry leader for 18 years, small and large corporations trust their contact center Quality Assurance program to J.Lodge. Dedicated to your success, your Quality Assurance team is more than Agents auditing your customer interactions, they are Analysts with the business experience to recognize key business drivers while providing actionable solutions.
OUR PROMISE TO YOU…
- Reduce Your Operating Costs or Increase Your Profits
Your quality program should not be an expense, it should be a profit generator!
- Increase Your Agent’s confidence in their Quality Metrics
When agents believe in the data, improving becomes easier!
- Hear the Voice of Your Customers
Customer Surveys don’t tell you everything!
- Improve Your Conversion Rates
Understand what your customers value about your service!
- Identify Process Gaps that Impact Your Customers and Contact Centers
Recognize where your business can better serve their customers and employees!
FACTS YOU NEED TO KNOW ABOUT J.LODGE
QUALITY AUDITS COMPLETED
AVERAGE QA ANALYSTS
MYQUALITY SOFTWARE USERS
CONTACT CENTERS MONITORED
COST SAVINGS PER CLIENT ANNUALLY
(BASED ON COMPANY SIZE)
CONTACT & SUPPORT
9530 Marketplace Rd #105,
Fort Myers, FL 33912
- FOR MORE INFO CALL : 844.613.7403
CAREER OPPORTUNITIES : 888-354-5050